Oracle Support? In short useless, when you really need help. Unless you know the answer at the back of your mind, chances are that your problem will not be solved.
So how does the provlem get resolved? The answer to that is a severity 1 SR! For those of you who are new to this, a severity one SR is where Oracle demands 24x7 support from the customer, i.e. You. In most cases it will go on for days. Then the client will get pissed. He will escalate it. So where does this take us? Frankly not much change other than a sign showing (Escalated) in the SR. The SR will still run along for few more days. Now the product support will come in (only if the client is angry enough). And now you can expect to go somewhere.
Ain't Oracle support fun! Gear up for it as Oracle products have more bugs than features.
So how does the provlem get resolved? The answer to that is a severity 1 SR! For those of you who are new to this, a severity one SR is where Oracle demands 24x7 support from the customer, i.e. You. In most cases it will go on for days. Then the client will get pissed. He will escalate it. So where does this take us? Frankly not much change other than a sign showing (Escalated) in the SR. The SR will still run along for few more days. Now the product support will come in (only if the client is angry enough). And now you can expect to go somewhere.
Ain't Oracle support fun! Gear up for it as Oracle products have more bugs than features.
